Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You’ll find almost all the answers to your questions in the user–friendly Help section included in your Web Site Control Panel. It boasts a detailed knowledge base with regularly asked questions and comprehensive help articles prepared by our trained customer support team.

  • Top quality support service

  • Video Tutorials

  • For all of you who wish to learn how to sort out a regularly encountered problem by watching a tutorial video, we’ve added a selection of video tutorials to our Web Site Control Panel. All the video tutorials are concise and easy to understand. They offer you step–by–step presentations of various site management activities.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 customer support service with a sixty–minute response time guarantee. Our team of skilled tech support engineers will be online for you to reply to all the queries that you could have. During non–busy hours, an answer will be given in even less than twenty minutes.