Client Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be dealt with in maximum sixty minutes after the support ticket or email was submitted. If your issue calls for further assistance from a sysadmin, we will direct the trouble ticket or the e–mail to the person on duty, in a timely manner then leave a note to notify you that more time will be needed for reaching the optimal solution. And if you order our Administration Services package, any of the server administration tasks included there will be performed whenever you wish.
An Excellent Technical Support Service
Our help desk support staff will be online for you 24/7/365 should you need assistance while working with our Web Site Control Panel or with any of the apps that we preinstall on your behalf on the dedicated hosting server. Furthermore if you need assistance with all the routine admin tasks on your dedicated server, you can take advantage of the Administration Services package, which includes backup hard disk drive space, OS updates every week, software installation and troubleshooting services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Our Web Site Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its functions is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most help articles in addition video versions that demonstrate all the operations that you can perform in a very illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each Web Site Control Panel section.