24/7 Customer Support in Cloud Website Hosting
All of our Linux cloud website hosting packages offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our solutions before you make an order or you're a current client and you have a question or some difficulty, you are able to contact us anytime, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical issues or any issues which require longer time to analyze and take care of. In contrast to various other web hosting providers, our trouble tickets feature a warranted max reply time of only one hour, therefore no matter what the trouble is, it'll be resolved timely and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to receive quick help, particularly if your site is not running as it should be for whatever reason. All of our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, therefore if something comes up, you'll be able to use various methods to get in touch with us - telephone line with multiple local numbers around the globe, live chat, email messages and tickets. The first two choices are for billing, pre-sales and basic matters, which means that if you do not have an account yet, for example, you will be able to get more details for our services, or we can help you with less complex technical problems. The next two options are for strictly tech problems or everything that's more time-consuming due to the fact that it's easier to follow the correspondence between you and our tech support team. The guaranteed max response time for them is only an hour, the regular one - 15-20 minutes, so you won't have to wait for an entire day so as to get assistance like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS
In case you buy a virtual private server through us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the United States, the UK and Australia along with a live chat service. If you're a current customer and you need assistance with some technical issue which requires more time to investigate or resolve, you are able to open a support ticket through your billing account or you can send an email and we will handle the trouble and send you an answer within one hour. The answer time is guaranteed 24/7, including holidays and weekends, however for the majority of issues it takes a maximum of 30 minutes to receive support. The support service covers your VPS as well as all pre-installed software it includes, so in case you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max answer time guarantee, you will benefit from extremely fast support when you buy a dedicated server from our company. Our customer and tech support crews are online 24/7/365, which means that when you open a ticket via your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it at any time of the day, you'll get a reply within the hour, even during holidays. Our ticketing system is the best option when the matter involved requires a longer period of time to be resolved or when it has to be sent to our administrators, since it's easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.