One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reply time for any customer support ticket that you post or any email that you send is only sixty minutes, even if you contact us on weekends and public holidays. Irrespective of the nature of your inquiry or issue, we will help you out momentarily and will supply you with the required info to rectify any problem with your websites. The real reaction time commonly does not exceed fifteen-twenty minutes, which suggests that you can forget about waiting around for hours and hours to get an issue resolved or what is even worse than that – waiting all day only to obtain a reply that more information is necessary whilst nothing’s resolved. We’ll offer you assistance in a well-timed fashion simply because we are aware of precisely how costly time can be in the dynamic online sphere. The 1-hour response time guarantee is valid for any billing or technical question that you may have concerning our Linux cloud website hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff representatives are available at all times and they will respond to any trouble ticket that you open through the web hosting Control Panel within less than sixty minutes. The response time is guaranteed irrespective of whether you have a general query with regard to your semi-dedicated server or you bump into a certain predicament and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you, as we are available 24 hours a day, 7 days a week, 365 days a year to handle any general, technical or billing issue. In case you contact us about anything that is within our power, we’ll sort it out before we get back to you, which implies that you will not have to wait for hours or days while the problem persists. If there is something that you need to do on your end, we will supply you with the necessary information – what possible solutions to try out, what steps to take, etc.