If you’ve ever got any enquiries about the web hosting service in general or you face a problem with your websites, you will have to contact the respective hosting provider’s customer support team. It may not matter how soon they will answer when you have a generic query, but an issue like an ill-applied software application update, for instance, may result in your site becoming damaged or unavailable online. And the longer you have to wait for the support team to help you, the longer the site will be offline. If you offer services or goods online, any downtime will affect your site in an unfavorable way and you may lose current or prospective clients. Lots of web hosting providers, primarily resellers, handle tickets and emails within 24 hours, but in the electronic space that’s way too long, since clients will rarely return to a website that isn’t functioning correctly for long time intervals.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reply time for any customer support ticket that you post or any email that you send is only sixty minutes, even if you contact us on weekends and public holidays. Irrespective of the nature of your inquiry or issue, we will help you out momentarily and will supply you with the required info to rectify any problem with your websites. The real reaction time commonly does not exceed fifteen-twenty minutes, which suggests that you can forget about waiting around for hours and hours to get an issue resolved or what is even worse than that – waiting all day only to obtain a reply that more information is necessary whilst nothing’s resolved. We’ll offer you assistance in a well-timed fashion simply because we are aware of precisely how costly time can be in the dynamic online sphere. The 1-hour response time guarantee is valid for any billing or technical question that you may have concerning our Linux cloud website hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our technical support staff representatives are available at all times and they will respond to any trouble ticket that you open through the web hosting Control Panel within less than sixty minutes. The response time is guaranteed irrespective of whether you have a general query with regard to your semi-dedicated server or you bump into a certain predicament and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you, as we are available 24 hours a day, 7 days a week, 365 days a year to handle any general, technical or billing issue. In case you contact us about anything that is within our power, we’ll sort it out before we get back to you, which implies that you will not have to wait for hours or days while the problem persists. If there is something that you need to do on your end, we will supply you with the necessary information – what possible solutions to try out, what steps to take, etc.