A live chat is a real-time way of communication between a website hosting provider's support crew and its customers. It's an efficient way to receive some info about the web hosting services or have some problem resolved since you're speaking with a live agent. The advantages of using a live chat service instead of calling or opening a support ticket are the reduced possibility of errors at the time you exchange data such as usernames or domain names, the faster response time because the communication is live plus the fact that you don't have to stay on the chat constantly - you're able to do another thing while the representative investigates the issue involved. Furthermore, you will be able to become a part of a live chat room from any computer that's connected to the Internet, avoiding the telephone fees that you will need to pay if you're calling to a different country.

Live Chat Support in Cloud Website Hosting

As we consider the fact that a number of problems can be resolved if you chat with a live person, we provide a live chat service for all our potential and active clients. The chat is accessible every day and our customer care representatives can assist you with a variety of questions and problems. If you aren't our customer yet, you're able to find out more about our cloud website hosting packages and the hosting environment in general in order to be certain that your sites will function efficiently on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with some of our solutions, you will be able to join us on the live chat and we will provide you with the needed details or assist you to troubleshoot the problem. You will have to open a trouble ticket for some troubles that require longer time or the help of a sysadmin, but for a number of basic issues you can get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is accessible to all our potential and present customers. If you're looking for a new website hosting account, you're able to chat in real time to one of our representatives and receive more details about our Linux semi-dedicated hosting packages in order to select the best plan for your websites. If you already have an account with us, we can assist you timely with billing, general and 1st level techissues. Although in certain cases you will have to open a ticket since there're issues that cannot be resolved on the live chat, we will be able to help you with numerous common jobs, such as setting up an e-mail account in an email client or redirecting one domain name to another one. In this way, you will enjoy timely assistance and you'll save time and effort.