There are different ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a ticketing system. It’s the easiest communication method for many reasons. If no customer support staff member is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. Additionally, you can copy/paste extensive pieces of information without needing to worry about typos, and in case a particular problem needs more time to be sorted out or a number of replies need to be exchanged, all the information will be in the same location, so each party can always see the comments supplied by the other one. The downside of using tickets to touch base with your web hosting company is that they are often separate from the hosting platform, which goes to say that if you have to supply information or to follow directions, you’ll need to use no less than 2 different accounts and this number may increase if you’d like to manage multiple domain names. On top of that, a lot of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you’ll never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing your files or configuring different settings. The ticketing system is being closely monitored 24-7 by our customer support staff and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to receive help. In contrast to some other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information in regard to any technical or billing issue. Besides, you can read a variety of informational articles, which will help you deal with the commonest complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with us and you’d like to get in touch with our client service team representatives, you’ll be able to open a ticket straight from your Hepsia Control Panel instead of using a totally different customer support platform like you will need to do with most hosting companies on the marketplace. Our integrated ticketing system will allow you to send a new ticket without any difficulty and to search through older tickets using an intelligent search filter. Furthermore, you’ll be able to check the relevant knowledge base articles that our system will present you with based on the problem category that you choose for your new ticket. You can perform all the above-mentioned things without signing out of your Control Panel at any moment, which implies that if you encounter any challenge or have a query, you can touch base with our support engineers and resolve the particular problem in less than one hour using one single support platform.