Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you’ll never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing your files or configuring different settings. The ticketing system is being closely monitored 24-7 by our customer support staff and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to receive help. In contrast to some other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information in regard to any technical or billing issue. Besides, you can read a variety of informational articles, which will help you deal with the commonest complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with us and you’d like to get in touch with our client service team representatives, you’ll be able to open a ticket straight from your Hepsia Control Panel instead of using a totally different customer support platform like you will need to do with most hosting companies on the marketplace. Our integrated ticketing system will allow you to send a new ticket without any difficulty and to search through older tickets using an intelligent search filter. Furthermore, you’ll be able to check the relevant knowledge base articles that our system will present you with based on the problem category that you choose for your new ticket. You can perform all the above-mentioned things without signing out of your Control Panel at any moment, which implies that if you encounter any challenge or have a query, you can touch base with our support engineers and resolve the particular problem in less than one hour using one single support platform.