Lots of persons who begin using their very first web hosting account, or switch companies, typically have inquiries with respect to how certain things are completed or experience predicaments when setting up various things such as emails, site settings, etc. Because of this, many web hosting companies have compiled documentation with popular questions and issues in order to help their clients get information swiftly and seamlessly. Consequently, the tech support staff representatives can spend more time on real problems that particular customers may be encountering, since the solution for the smaller things will already be available on the World Wide Web and clients can easily tackle them without getting in touch with the technical support staff. Having thorough documentation is truly important, particularly for new customers without any experience whatsoever, because the hosting service involves a vast amount of features and lots of people can become puzzled about what action to take. A good knowledge base can both help you perform the operations that you need and get to know how the hosting service functions as a whole.

Extensive Online Documentation in Cloud Website Hosting

All Linux cloud website hosting packages that we are offering come with an extensive knowledge base where you can find everything you should know with regards to your web hosting account. Whether you are intending to set up a brand-new MySQL database, to forward a domain name using an .htaccess config file or to set up an email account on your desktop computer or hand phone, you can just read our step-by-step help articles and all the info that you require will be there. When you go to a given section of your Hepsia Control Panel, you can see articles that are associated with the functions that can be accessed through it. In case you prefer to see the whole article collection and get familiar with all the functions that Hepsia offers, or only to read general information about the web hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve tried our best to cover any issue that you could stumble upon, but in case you do not find the information that you wish, you can always contact us, as our client support engineers are at your service 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers offer an extensive article library where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve created it based on the feedback that we’ve assembled from our clients throughout the years and, as a result, our articles touch upon specific problems that you might face and present the most effective way to resolve them, for instance receiving a 500 Internal Server Error message or not being able to send email messages from your desktop computer although you have the right SMTP server settings. The articles are available in every single Control Panel section and you can browse them at any time. They can help you expand your knowledge not only about our services, but also about the web hosting service as a whole, as they include how-to guides and general info such as what file access permissions or cron jobs are.